If you lead a team, you will know what I am talking about.  This picture sound familiar? You have tried to solve the war between two team members, things go well for a while and then ZAP – things go back to where they were. No change.  Or things seems to improve, but it’s temporary.

One option is mediation.  You’ve tried everything else, so you may as well give mediation a go.

Focusing on obtaining a positive outcome to help troubled team members move forward, mediation can be a good final attempt to find a solution. Most team members dread the mediation but if done well by an expert, it can solve all types of issues.

We mediated a team issue for a client recently.  Stupid stuff.  As always!  One team member criticises how another performs a task, one gets insulted, the other one huffs and …. Four years later we are asked to intervene.

Four hours later, after carefully spending time with each separately and then two hours together, the outcome is good.  Really good.

Both agreed the ‘spat’ was childish, stupid and a waste of time…. and effort … and energy……. and manpower…… and money.

For heaven’s sake!  Mediate earlier if necessary and always demand, and expect excellence, from your people.

April 13, 2016

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