Having Happy Workers – Does it Really Make the Difference?
You’ve read research about contented staff before. How happy workers make a difference, how they add to the bottom line, how they keep customers happy. And of course, the leaders all say that their people are ‘the most important asset in the Company.’
Yet they are not always treated fairly, or well, conditions are not optimal, a performance appraisal happens once every two years (if at all) and there is a culture of arguments and blame.
Your people are not a difference. Your people are THE difference!
No matter the size of your organisation, whether you have three people, or 90 000 people working for you, the imagination, creativity and capabilities of your people is what counts.
Research indicates that happy people work harder, are more productive and more engaged in their jobs. Engaged, productive people mean greater profitability.
The attitudes of your people
The attitudes of your people towards clients, how they treat them and how they resolve customer issues, matter a lot. It always will. Your competitor may have the same product as you do, but it is your people who will ensure clients return time after time. Or theirs will.
Individuals who are happiest at work are:
- 180% more energized than those who are not happy
- 50% more motivated than those who are not content
- 60% more confident in themselves and their role
- Feel they have 65% more control over what they do
- Experience 155% more happiness in their jobs
Source: Happiness at work; Maximising your Psychological Capital for Success: J Pryce-Jones
Leaders take heed!
Considering the research findings that clearly indicate that happy workers = greater productivity = increased profitability, business leaders need to make sure their daily priority are the people who work for them.
Want to know more about how to create a happy, productive workplace? Contact us on firstname.lastname@example.org